Question 1

What time is check-in and check-out?

Accepted Answer

Check-in starts at 15:00 and check-out is until 11:00.

Question 2

Is self check-in available?

Accepted Answer

Yes. Self check-in is available every day. Access codes and check-in guidelines are sent on the day of arrival, no later than 15:00 (3pm).

Question 3

Does the building have an elevator?

Accepted Answer

Yes. The building has an elevator up to the 5th floor. The 6th floor is accessed by one flight of stairs.

Question 4

Is parking available?

Accepted Answer

There is no private parking at the property. Paid street parking is available in the area during the day.

Question 5

Can I store my luggage?

Accepted Answer

Yes. Luggage storage is available during reception hours, for early arrivals or after check-out, subject to availability.

Question 6

Are pets allowed?

Accepted Answer

No, pets are not allowed at VC Heritage Ribeira Porto.

Question 7

Is smoking allowed?

Accepted Answer

No. All apartments are non-smoking. Smoking inside the apartment may incur an additional deep-cleaning fee.

Question 8

Do the apartments have a kitchenette?

Accepted Answer

Yes. All apartments include a kitchenette equipped with the essentials for preparing simple meals.